The method applies to any SME with repeatable processes.
The method is tied to a condition, not a sector: tools already in place, processes that repeat, time lost keeping them running by hand. Below are the sectors we worked in first: not because the method only works there, but because that is where we started.
Where we started
| Sector | Why | Services involved |
|---|---|---|
| Agroalimentare & Export | Businesses that produce quality recognised abroad, but handle foreign buyers, paperwork and reorders by hand, in several languages, on tools that don't talk to each other. In Italy 57% of small manufacturing businesses already export, yet it is precisely the smallest that face the highest bureaucratic and administrative costs to stay in foreign markets. Source: SACE. The missing time isn't for producing better: it's for following up with people who already want to buy. |
Buyer Pipeline & Recovery, Multilingual Draft, Bandi Matcher, Quadro |
| Ospitalità | Masserie, agriturismi, event villas: requests arrive on several channels (phone, WhatsApp, forms) and get lost between them. 21% of bookings still come by phone, against 38% from platforms and 22% from the website and Google combined: without a single point that collects them all, that 21% risks never being called back. Osservatorio Incrementoo · Ristorazione 2025. High-season leads aren't contacted again, and past guests are never reactivated for a return visit. |
|
| Ristorazione & Bar | Restaurants, trattorias, bars: the phone rings during service and goes unanswered, booked tables are cancelled without notice. The sector average is 12.8% no-shows, measured on more than 212,000 bookings in 300 Italian restaurants; with a deposit or pre-authorisation it drops to 5.4%. Osservatorio Incrementoo · Ristorazione 2025. 97% of customers read reviews of local businesses, but they go unanswered because nobody has time to write the reply that same evening. Source: BrightLocal. |
Open to any Italian SME with repeatable processes.
The method (analyse, organise, measure, improve) stays the same wherever the process repeats and the tool doesn't pay off as much as it could. Many other examples, beyond the three above, of where we are already looking at applying it:
Construction & Renovation
Quotes that require a site visit, customers who ask for three before deciding, and no way of knowing how many are lost to a slow reply.
Textile manufacturing & Fashion
Orders from agents and trade fairs that come back on paper or WhatsApp, never in the same place, never in the same format.
Logistics & Transport
Shipment tracking asked for in person, ten times a day, always of the same person.
Personal services
Appointments missed for lack of confirmation, long-standing customers never reactivated for a return visit.
Retail & local supermarkets
Warehouse and till that don't talk to each other, reorders decided by eye instead of on real sales data.
Professional firms
Client files and deadlines kept in memory or in scattered files, with the risk of a missed deadline.
Garages & Car dealerships
Workshop appointments taken over the phone mid-job, spare parts ordered twice for lack of a single tracking system.
Real estate
Requests from several portals arriving on different channels, follow-up with interested clients left to the agent's memory.
Pharmacies & Parapharmacies
Supplier orders, therapy reminders and service bookings (measurements, vaccinations) handled by word of mouth, between one customer at the counter and the next.
Medical & Dental practices
Appointments confirmed by phone one by one, periodic patient recalls never automated, a diary that depends on whoever answers the phone.
Gyms & Wellness centres
Sign-ups and renewals followed by hand, drop-outs discovered only months later, classes with free places never flagged to those on the waiting list.
Driving schools
Lesson and exam bookings managed on a paper diary or shared sheets, students' document expiry dates kept in memory.
Travel agencies
Personalised quotes prepared by hand for every request, follow-up on the packages proposed left to goodwill.
Insurance & Financial advice
Policy expiry dates and renewal appointments kept in scattered files, clients who discover the expiry only after it has passed.
Electricians & Plumbers
Urgent jobs requested by phone while already at another client's, quotes and materials tracked by word of mouth instead of in writing.
Photography & Events
Quotes and availability communicated by hand for every request, material delivered to the client without a single point of access.
Yours isn't listed? The method doesn't change: only the tailored piece changes, and it is found by really looking at how you work.
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